Terms of Service
Agreement to Terms
By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Description of Services
Dr. Lorena Wood provides clinical social work services, coaching, and educational programs. Services may include:
- One-on-one coaching and consultation sessions
- Live workshops and training sessions
- Digital resources, materials, and recordings
- Educational programs and training methods
- Premium experiences and private consultations
- Educational content and clinical techniques
User Responsibilities
You agree to:
- Provide accurate and complete information when registering
- Use our services for lawful and appropriate purposes only
- Respect the intellectual property rights of Dr. Lorena Wood
- Not share, distribute, or resell any materials without permission
- Maintain the confidentiality of any login credentials
- Not engage in any disruptive or harmful behavior during sessions
Payment Terms
- Payment is due at the time of service booking or registration
- We accept major credit cards and PayPal as indicated
- All prices are clearly displayed before purchase
- You are responsible for any applicable taxes or fees
- Failed payments may result in service suspension
Cancellation and Refund Policy
- Refund policies vary by service and are clearly stated at the time of purchase
- Individual consultation cancellations must be made at least 24 hours in advance
- No-shows for scheduled appointments may be charged the full session fee
- Digital products and completed services are generally non-refundable after delivery
- Specific cancellation terms are outlined for each service at purchase
- We reserve the right to cancel services with appropriate notice and refund
Satisfaction Policy
We strive for customer satisfaction with our services:
- Refund eligibility depends on the specific service purchased
- Satisfaction policies are clearly communicated at the time of purchase
- Refund requests must be submitted via email with specific details
- Refunds are processed according to the terms specified for each service
Intellectual Property
All content, materials, and resources provided through our services, including The Response Method™, are the intellectual property of Dr. Lorena Wood. You may not:
- Reproduce, distribute, or sell our materials without written permission
- Use our content for commercial purposes without authorization
- Share workshop recordings or materials with others
- Create derivative works based on our proprietary methods
- Remove copyright notices or proprietary markings
Professional Disclaimer
Important: Our services are educational and informational in nature. They are not intended as a substitute for professional medical, psychological, or therapeutic treatment. If you are experiencing serious mental health issues, please consult with a qualified healthcare professional.
Results and Earnings Disclaimer
We cannot guarantee specific outcomes from our programs. Results vary based on individual circumstances, effort, and application of techniques. Any testimonials or success stories represent individual experiences and should not be considered typical results.
Limitation of Liability
To the fullest extent permitted by law, Dr. Lorena Wood and associated entities shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
Privacy and Communications
- Your privacy is important to us - see our Privacy Policy for details
- By opting in, you agree to receive communications about our services
- You can unsubscribe from communications at any time
- Workshop recordings may be used for promotional purposes unless otherwise specified
Technical Requirements
For online services, you are responsible for:
- Ensuring stable internet connection
- Having compatible devices and software
- Troubleshooting basic technical issues
- Downloading materials within provided timeframes
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any changes.
Governing Law
These terms are governed by the laws of the State of Montana, USA. Any disputes will be resolved in the courts of Montana.
Contact Information
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.