Privacy Policy

Who We Are

This privacy policy applies to the website operated by Lorena Wood, located in Montana, USA. When we say "we," "us," or "our," we're referring to Lorena Wood and her business.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number when you fill out forms or contact us
• Appointment Details: Information you provide when booking consultations
• Communications: Messages you send us through our website, email, or text

Information Automatically Collected

• Website Usage: Pages visited, time spent on site, browser type, device information
• Cookies: Small files stored on your device to improve your experience

How We Use Your Information

We use your information to:

• Provide our services and respond to your inquiries
• Schedule and manage appointments
• Send you updates and communications (only if you've opted in)
• Improve our website and services
• Comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only:

• With your explicit consent
• With service providers who help us operate our business (they're required to protect your information)
• When required by law or to protect our legal rights

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Request deletion of your information
• Opt out of communications at any time
• Withdraw consent for data processing

Text Message Communications

If you opt in to receive text messages:

• You can opt out anytime by replying STOP
• Message and data rates may apply
• Message frequency varies based on your preferences

Data Security

We implement reasonable security measures to protect your information, including:

• Secure data transmission
• Limited access to personal information
• Regular security assessments

However, no method of transmission over the internet is 100% secure.

Data Retention

We keep your information only as long as necessary to provide our services or as required by law. You can request deletion of your information at any time.

Cookies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can disable cookies in your browser settings, but some website features may not work properly.

Third-Party Services

Our website may use third-party services (like Google Analytics) that have their own privacy policies. We encourage you to review their policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We'll post any changes on this page and update the "Last Updated" date.

Contact Us

Montana State Law

As a Montana resident, you have additional rights under Montana state law regarding your personal information. Please contact us if you'd like to exercise these rights.